| Here are somne of our most frequently asked questions.
Simply pass your mouse over the question to see the answer.
If the answer you are looking for is not here then Click
Here to enquire or please call us on 6102 9645 7000
1:
Is the cost of the hire for the duration of the show?
A:
Cost of hire is up to the duration of the exhibition,
not exceeding 10 days. General Hire costs are not
exceeding 7 days. Long term rates can be negotiated.
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2:
Why do I pay a minimum of $50 for transport for one item when
you have a whole truck of furniture going out to the show?
A:
The minimum transport fee covers much more than just
transport, it is for transport to the venue, cleaning
and maintenance, delivery and placement onto your
stand, and collection and return to warehouse. |
3:
What is the Damage Waiver, does it insure the goods, is it
refundable and is it compulsory?
A:
The Damage Waiver is payable to cover the cost associated
with the normal wear and tear of the equipment. It
does not cover misuse or theft of the equipment and
so it does not insure the goods being hired. It is
compulsory and it is not refundable. |
4:
Why can't I pay by credit card over the web?
A:
Because by accepting payment we agree to provide the
goods ordered. Before we can do this we need to confirm
the style, quantity and colour of stock requested
is available prior to making this commitment. |
5:
Why can’t you tell me the exact time my furniture will
be delivered to my stand prior to the show?
A::
Whilst we do our best to give exhibitors an
accurate time frame for their furniture deliveries,
there are a range of factors which impact on delivery
times, many of them are out of our control. Usually
there are several trucks delivering equipment over
different time spans, we cannot always be certain
which truck has your furniture. Congestion at the
loading docks; there are many trucks, not just our
own, all needing access to docks at the same time;
we cannot predict the precise time we will be able
to unload. Traffic congestion on roads in major cities
is always an unpredictable variable. Speed of the
stand build; the stand build may not always go according
to plan, we cannot deliver furniture until the stands
have been completed. |
6:
Can I pick up my own furniture?
A: No, unfortunately due to insurance
issues and delivery commitments, all transport of
equipment must be carried out by Exhibition Hire staff. |
7:
Is the DVD I would like to play compatible with Exhibition
Hire DVD Players?
A: YES in 95% of cases. Our DVD
players will play most DVD’s which are designed
to be played in a DVD video player. They will not
run presentations burnt on to a DVD. To play these
you will need to run through a Laptop computer with
a DVD player built in. |
8:
Why will I be charged separately in regards to extra charges
for my furniture and av order?
A: We quote as one but it will
appear on the invoice separately because AV charges
are at different rates to furniture charges? |
9:
Do Exhibition Hire supply the cabling from the laptop to a
Plasma screen?
A: Yes, we supply all cabling
required. |
A: Vector artwork is resolution
independent and can be enlarged or reduced without
loss of quality .cdr, .eps, .ai are acceptable. Bitmap
images should be supplied at 150 dpi at finished size,
.tif, .psd, .cpt, .jpg are all acceptable. |
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